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FAQs

Coconut Bowls

How should I care for my natural products? 

They really last a lifetime. However, it is always good to have little cares. Use warm water to wash them. Avoid too cold or too hot temperatures. Avoid too hot foods. Every two weeks, it good to polish it with coconut oil to renew its shine.

How long will my Coconut Bowls last? 

A GiveMeCocos bowl is a gift that lasts a lifetime! :) 

What are Coconut Bowls made from? 

Every coconut bowl is handcrafted from real coconut plant.

I've noticed Coconut Bowls look different, is this normal? 

Yes, every one is unique! This is one of the reasons why we love them :)

Where can I buy Coconut Bowls? 

You just need to choose your favourite one here

Product Guarantee

What is our product guarantee? 

If you've received a faulty product and you would like to exchange it, or get a refund for any other reason, please contact us within 14 days.

Please consider that every coconut is different since it comes from a real coconut shell. This means that each coconut bowl is unique!

All of our products are checked before packing.  If you find a mistake, then contact us here and we will ask you to send us a photograph and we will also advise you details on how to return the box and contents.

For refunds/exchange, the product must be in perfect condition (as received). Customers are responsible for all return shipping charges except for faulty items or products damaged in transit. Shipping fees and taxes are non-refundable. Customer must provide us the tracking number of the shipping. 

Coco Club

What is The GiveMeCocos's Coco Club?

The Coco Club is The GiveMeCocos's exclusive loyalty program. For every dollar spent, you’ll earn Coco Points and along the way, redeem your earned points, for your favourite GiveMeCocos products, discount vouchers and more. 

How do I sign up to the program?

You can create and account and sign up to the loyalty program by clicking ‘Join Now’ via the Coco Club dashboard here.

How do I earn points?

For every dollar you spend as a Coco Club member, you’ll earn Coco Points –  As a thank you for joining our Coco Club, you’ll also receive an extra 500 Coco Points!

There are various other ways to earn points by taking actions such as reviewing a product, sharing on social, placing your second order plus more.

How do I earn Good Shopping Karma? 

Sign in and you'll find in your Coco Club dashboard a URL link to give your friends the reward $10 off coupon. Refer friends by sharing your unique URL, entering their email or sharing on social media and they’ll receive a $10 voucher.

Give your friends $10 OFF on their first purchase on orders of +$20 and you will get $10 store credit when they shop. Earn $10 for every referral you make. 

What benefits will I receive as part of the Coco Club?

Redeemable Rewards: As you accumulate Coco Points, you can choose to redeem them for $5, $10, $15 or $20 vouchers - these vouchers will provide you with a promotional code that can then be applied at checkout as a discount on your next order. These vouchers can be redeemed via the Coco Club dashboard.

$5, $10, $15, $20 voucher: Once you reach eligible points, pre-set vouchers will appear redeemable under the ‘All rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> the you can click ‘Apply code’ or copy and paste it at checkout.

Spend points at checkout: You can also choose to spend points at the checkout. Once you have at least 500 points, if you are logged into your loyalty account, you’ll have the option to redeem your points starting at $5 voucher = 500 points. You’ll be able to use the points slider to nominate how many points you would like to spend, and redeem and apply the discount directly at the checkout.

How do I redeem my points?

$5, $10, $15, $20 voucher: Once you reach eligible points, vouchers will appear redeemable under the ‘All rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> the you can click ‘Apply code’ or copy and paste it at checkout. You can access your unclaimed rewards at any time under the section ‘Your rewards’ in your loyalty dashboard.

Spend points at checkout: You can also choose to spend points at the checkout. Once you have at least 500 points, if you are logged into your loyalty account, you’ll have the option to redeem your points starting at $5 voucher = 500 points. You’ll be able to use the points slider to nominate how many points you would like to spend, and redeem and apply the discount directly at the checkout.

Do purchases made prior to my rewards opt-in count towards my point earnings?

Unfortunately not – you’ll only be eligible to receive points on purchases made after becoming a member. But we’ll gift you 500 points just for signing up!

What happens to my earned points If I cancel my order?

Cancelled/ refunded orders are not eligible to earn points, so points will be removed from your account after your order is cancelled.

Get in touch

Have questions about your order, or a general enquiry?